# How to check a used or ex-UK laptop when it arrives

By The OneTech Computers team. Published 2026-10-11; updated 2026-10-11.

**Short answer:** Spend ten minutes checking a used laptop as soon as it arrives: the body and hinges, screen, keyboard and touchpad, every port, Wi-Fi, battery health and storage. Compare what you see with the condition grade on the listing, and report anything wrong within 48 hours of delivery so we can put it right quickly.

## Key facts

| Fact | Value |
| --- | --- |
| Time needed | About 10 minutes |
| Report problems within | 48 hours of delivery |
| Battery check (Windows) | Run powercfg /batteryreport in Command Prompt |
| Warranty | At least 6 months |

## The checklist

1. **Body and hinges.** Open and close the lid: the hinges should feel firm. Compare marks with the condition grade on the listing.
2. **Screen.** Open a plain white page, then a black one: look for dead pixels, bright spots or lines.
3. **Keyboard and touchpad.** Type every key in a text editor and test left and right click.
4. **Ports and connections.** Try each USB port, the charger, headphone jack, Wi-Fi and Bluetooth.
5. **Battery health.** On Windows, open Command Prompt and run powercfg /batteryreport, then compare "full charge capacity" with "design capacity". Ex-UK batteries will be below 100%.
6. **Storage and memory.** In Settings › System › About, confirm the RAM and storage match the listing.
7. **Activation.** Check Settings › System › Activation shows Windows is activated.


## If something isn't right

Contact us within 48 hours of delivery with photos and your order number. A faulty, damaged or wrong item is collected and replaced or refunded, your choice. See [returns and warranty](https://onetechcomputers.com/help/returns-warranty).


---
Source: https://onetechcomputers.com/guides/how-to-check-a-used-laptop (canonical page). Prices are in Kenyan shillings (KES) including VAT and are current when this file is generated; the product page is authoritative.
OneTech Computers · https://onetechcomputers.com