Laptop warranty and returns at OneTech, explained
By The OneTech Computers team, laptop and phone specialists in Nairobi · Published · 1 min read
The short answer
Every laptop and phone we sell has at least 6 months' warranty against hardware faults, and most items can be returned within 14 days of delivery in the condition you received them. Warranty repairs are free, and we pay return shipping on warranty claims and on orders over KES 10,000.
Key facts
| Warranty | 6 months minimum; longer where the product page says so |
|---|---|
| Returns window | 14 days from delivery |
| Arrived faulty or wrong? | Tell us within 48 hours of delivery |
| Refund to M-PESA | Within 24 hours of approval |
| Refund to card | 5–7 business days |
| Full policy | Returns and warranty |
What the warranty covers
The warranty covers manufacturing defects and hardware failure under normal use, on new and ex-UK items alike. It does not cover physical or liquid damage, software problems caused by the user, unauthorised repairs, or normal wear such as battery capacity loss and cosmetic scratches.
If an inspection shows damage that the warranty doesn't cover, we quote the repair first. You are never charged without approving it.
How to make a warranty claim
Contact us
Email onetechcomputers2@gmail.com with your order number and a description of the fault, or message us.
Send or drop off the device
We arrange collection or tell you where to drop it off. Warranty returns ship free, whatever the order value.
We diagnose and fix
If the fault is covered, we repair or replace it at no cost.
Returning something you don't want
You can return most items within 14 days of delivery if they are in the condition you received them, with the original packaging, accessories and proof of purchase. Activated software, damaged or modified items and opened consumables cannot be returned.
Choose a refund to your original payment method, an exchange, or store credit with a 10% bonus. Start a return from your orders, or contact us if you checked out as a guest.
Frequently asked questions
Does the warranty cover the battery?
A battery that fails is covered. Gradual capacity loss is normal wear and is not, especially on ex-UK laptops, where the battery has already been used.
Who pays return shipping?
We do for warranty claims, faulty or wrong items, and orders over KES 10,000. For other returns on smaller orders, return shipping is at your cost.