Returns and warranty

What can be returned

Most items can be returned within 14 days of delivery, for any reason, provided:

• The item is in the same condition you received it.
• Original packaging, accessories and any included software licences are included.
• You have proof of purchase (your order confirmation is enough).

These cannot be returned: software or licence keys that have been activated or redeemed; items physically damaged, liquid-damaged or modified after delivery; opened consumables.

How to start a return

1. 1

   Request it

   Signed in: open your orders and choose "Request a return". Guest: email onetechcomputers2@gmail.com with your order number.

2. 2

   Pack and send

   Pack the item securely in its original box. We'll tell you where to drop it off or arrange collection.

3. 3

   We inspect and refund

   Inspection usually takes 1–2 business days, then we refund or exchange.

Refunds

Original delivery fees are refunded only if the item was faulty or we sent the wrong one.

Who pays return shipping

• Orders over KES 10,000: we do.
• Orders under KES 10,000: you do, unless the item is faulty or wrong.
• Warranty claims: we do, whatever the order value.

Warranty

Everything we sell carries at least 6 months' warranty against manufacturing defects and hardware failure under normal use; longer where the product page says so. It does not cover physical or liquid damage, user-caused software problems, unauthorised repairs, or normal wear such as battery capacity loss and cosmetic scratches.

We diagnose the fault first. If it is covered, we repair or replace it free. If we find damage that isn't covered, we quote the repair before doing any work; you are never charged without approval.

To claim, email onetechcomputers2@gmail.com with your order number and a description of the fault.