Delivery
We deliver to every county in Kenya. Nairobi orders typically arrive within 24 hours and upcountry orders within 2–4 business days. You see the delivery cost and options for your county at checkout, before you pay.
Last updated
Delivery times
| Nairobi | Typically within 24 hours |
|---|---|
| Other counties | Typically 2–4 business days |
Delivery estimates are not guarantees. Delays outside our control, such as courier backlogs or extreme weather, can add time; we keep you updated by phone or SMS.
Delivery cost
Delivery is priced by county and order. Check the estimate on any product page or in your cart; the exact cost and the options for your address are shown at checkout before you pay.
Receiving your order
Ownership and risk pass to you when the courier delivers and gets a signature or delivery confirmation. If you are not available, the courier will try again or leave a notice.
Check the parcel and the item on arrival. If anything is damaged or wrong, tell us within 48 hours. Our delivery checklist helps.
Frequently asked questions
Can I collect my order instead?
Yes, where store pickup is offered at checkout. Choose "Collect from a store" in the delivery step.
How do I track my order?
We confirm by phone or SMS when your order ships. Signed-in customers can follow progress in their orders.