Help centre
Quick answers: we deliver to every county (Nairobi typically within 24 hours), you can return most items within 14 days, every product has at least 6 months' warranty, and you can pay with M-PESA, card or on delivery.
Last updated
Browse help topics
- Delivery: times and costs by county, store pickup.
- Returns and warranty: what's covered and how to claim.
- Payments: M-PESA, Paystack, pay on delivery, failed payments.
- Ex-UK explained: what ex-UK means and how we grade condition.
- Contact us: phone, WhatsApp, email and store hours.
Frequently asked questions
Does OneTech deliver outside Nairobi?
Yes, to all 47 counties. Nairobi orders typically arrive within 24 hours; upcountry delivery takes 2–4 business days depending on location.
What does "ex-UK" mean on OneTech listings?
Ex-UK laptops are used devices imported from the UK market, typically corporate or lease returns. They are not brand new and not manufacturer-refurbished. Every listing says whether an item is new or ex-UK and gives its condition grade.
Can I pay with M-PESA?
Yes. Choose M-PESA at checkout and approve the payment request on your phone. You can also pay by card or mobile money through Paystack, or on delivery where available.
Can I return a product?
Yes: most items within 14 days of delivery, in the condition you received them. Faulty or wrong items are always taken back. See returns and warranty.
Do ex-UK laptops come with a warranty?
Yes. Every product we sell, new or ex-UK, carries at least 6 months' warranty; some carry longer, as shown on the product page.
Do I need an account to order?
No. You can check out as a guest. An account lets you track orders, save addresses and keep a wishlist on every device.