Help Center

Browse or search for the product you want, click Add to Cart, then proceed to checkout. You'll be asked to:

1. Sign in or check out as a guest.
2. Confirm your delivery address.
3. Choose a payment method (M-PESA, Visa/Mastercard, or bank transfer).
4. Review your order summary and place the order.

You'll receive an order confirmation email within a few minutes. If you don't see it, check your spam folder.

We currently accept:

• M-PESA — you'll receive an STK push to your registered phone number at checkout.
• Visa and Mastercard — debit or credit cards processed securely through our payment gateway.
• Bank transfer — available for orders above KES 50,000. Contact us first to arrange details.

All card transactions are PCI-DSS compliant. Your card details are never stored on our servers.

Delivery times depend on your location:

• Nairobi CBD & immediate suburbs — same day or next business day for orders placed before 12pm.
• Greater Nairobi — 1–2 business days.
• Other major towns (Mombasa, Kisumu, Nakuru, Eldoret) — 2–3 business days.
• Rest of Kenya — 3–5 business days via courier.

You can track your order in real time from the Track My Order page.

Orders can be modified or cancelled within 2 hours of placement, provided they haven't been packed yet. Email support@onetechcomputers.com or WhatsApp us on +254 708 405 238 as soon as possible with your order number. Once packed, the order follows our standard returns process.

No — you can check out as a guest. However, creating a free account lets you track orders, save your address, view order history, manage your wishlist, and access faster checkout on future purchases. You can create an account at any point during checkout or from the sign-in page.

Contact us within 48 hours of delivery at support@onetechcomputers.com with a photo of the item and packaging. We'll arrange a priority collection and replacement or full refund — your choice. See our full Returns & Refunds policy for details.

We're available Monday–Saturday, 8am–6pm EAT:

• WhatsApp — +254 708 405 238 (fastest response)
• Email — support@onetechcomputers.com
• In person — visit any of our store locations in Nairobi.